The trend of taking business offshore is reshaping the technology sector. Companies like Infosys and EPAM Systems are pioneering this movement, seeking out global talent and cost efficiencies. From the bustling call centers of the Philippines to the innovative software development in India, this movement is not just about cost savings, but also about tapping into new markets and expanding reach. It’s a world where online casinos thrive in the digital space, and customer support hubs bridge time zones. While challenges like cultural differences and legal complexities exist, the strategic benefits of going offshore continue to drive the tech industry forward, and these industries are leading the way:
Software Development
Companies often outsource their software development projects to offshore companies so that they can find developers with the necessary skills at a cheaper cost.
Examples of offshore software development businesses include:
- Infosys: This is a multinational corporation based in India that provides software development, consulting services, and maintenance.
- Luxoft: This is a global IT service provider that focuses on engineering and software development.
- Cognizant: This multinational tech company provides IT services, consulting and software development to its worldwide clientele.
- Wipro: This is another Indian-based company that offers IT and software development services. They work with various clients globally.
- EPAM Systems: This is a global software IT and engineering company that provides consulting from all of its offshore bases, including Ukraine and Poland.
Online Casinos
Online casinos are another popular offshore business venture as they create convenience and accessibility for people who live in states and countries that have not yet legalized online gambling. The best offshore casinos offer reputable betting platforms by operating within the legal jurisdiction of the foreign country or state where they are registered and where gambling is legal. They’re often based in Curaçao, Malta, and similar gambling-friendly havens.
Customer Support and Call Centers
Customer support services and call centers are usually based offshore so they can provide 24/7 support at much-reduced costs. The most common countries where customer support and call centers operate are:
- Philippines: The cities of Davao, Cebu, and Manila are where most call centers are based, and they offer their skilled workforce to an international clientele.
- India: This country has cost-effective labor and provides a large group of English-speaking workers to provide their services of customer support.
- South Africa: South Africa has a favorable time zone for European markets and offers services at a competitive cost.
- Costa Rica: These offshore call centers work directly with the North American market and offer companies a highly educated workforce.
- Poland: Poland’s cities that host call centers include Kraków, Wrocław and Warsaw. These centers offer their support to Western European clientele.
Data Analytics and Research
These types of companies are based offshore and have a strong talent pool in the research and data analytics field. Tech companies usually choose them to handle their research and data analysis projects.
These are a few examples of offshore data analytics and research companies:
- Fractal Analytics: This AI and analytics company has offshore operations in India. Fractal Analytics offers data science solutions, advanced analytics and artificial intelligence to help businesses drive their growth and gain insights into operations.
- LatentView Analytics: This is a global analytics and decision sciences company based in India. Their services include providing digital analytics, data analytics, and market research, which helps businesses optimize their strategies.
- Mu Sigma: This company’s headquarters is based in the United States, but its offshore operations are based in India. They provide solutions to analytics and services that can help businesses make data-driven decisions.
- Tiger Analytics: This is a data analytics firm with offshore operations in India. Their services include machine learning, predictive analytics, advanced analytics solutions and AI to help businesses drive innovation and solve their complex problems.
- Absolutdata: This is a research and global analytics firm that operates offshore in India. Its services include market research, customer analytics and services, data-driven marketing and sales solutions, and helping its customers improve their decision-making processes.
IT Infrastructure Management
Offshore IT companies give tech companies the advantage of saving costs and having access to specialized expertise. Here are some examples of offshore IT infrastructure management companies:
- Tata Consultancy Services (TCS): This is a multinational Indian IT consulting and services company that offers a wide range of services to its customers. These services include providing solutions for IT infrastructure management, networks, cloud infrastructure and security.
- HCL Technologies: This Indian company provides IT services and infrastructure management services. Their services include network management, workplace services, security management and data center operations.
Web and Mobile App Development
Web and mobile app development companies prefer to be based offshore so that they have access to the global talent pool, which will reduce development costs.
Here are some examples of offshore web and mobile development companies:
- Toptal: This global network comprises freelance designers and software developers. Their services can be used offshore for different industries.
- Daxx: This offshore development company has development teams based in Ukraine. They offer mobile and web development with expertise in programming various languages and frameworks.
- Ciklim: This is a software engineering and solutions company that has offshore centers in Belarus, Pakistan and Ukraine. Apart from web and mobile development, they also offer IT services.
- Intellias: Based in Ukraine, this is an offshore development company that offers web and mobile development services. They specialize in healthcare, fintech and automotive. Trends in customer demands in the automotive industry.
- MindK: This company is offshore based both in the United States and Ukraine. They focus on startups and enterprises, offering custom software solutions for web and mobile development.
Quality Assurance and Testing
Quality assurance and testing services are popular among tech companies that opt to use offshore testing to ensure the reliability and quality of their products. Here are some examples of offshore quality assurance and testing companies within the tech sector:
- Cigniti Technologies: This company is a global leader in independent quality engineering services and software testing. Their services include security testing, performance testing, and functional testing.
- Qualitest: This is one of the largest quality assurance and testing companies. Their services include end-to-end testing solutions specializing in healthcare, finance and retail.
- Testlio: This offshore company specializes in mobile app testing and is one of the leading providers of managed testing services.
- QASource: This offshore testing company offers quality assurance testing services that are comprehensive. They also have a global network of professional testers who can assure and ensure software quality on various platforms and devices.
- ScienceSoft: This offshore testing company offers a range of services. These services include performance testing, security testing, and manual testing. They also have experience working in different industries, such as banking, e-commerce and healthcare.
Reasons Why Tech Sectors Choose To Take Their Business Offshore
These are several reasons why tech sectors may take their businesses offshore.
- Cost Savings: Having an offshore business can save money when it comes to operations. Tech companies can reduce their expenses, and increase profitability by moving operations offshore.
- Access to Talent: Companies will have access to a larger group of skilled professionals if their businesses are offshore. This means they can hire outside individuals if they experience a shortage of skills.
- Market Expansion: Businesses can expand and go offshore to reach a wider customer base. Expanding business offshore can help eliminate the issues surrounding geographical barriers and give businesses a better understanding of customers’ local preferences regarding products and services.
- Time Zone Advantages: Having an offshore company can help companies that are operating in different time zones. Operating offshore means companies will have round-the-clock productivity, faster turnaround times, and increased efficiency.
- Regulatory Benefits: An offshore business can give companies the advantage of working in favorable regulatory environments. These can include business-friendly policies, tax incentives and relaxed regulations.
- Risk Diversification: Offshore companies can diversify their operations and ensure that they are not dependent on one location for business.
Conclusion
There are advantages and disadvantages to businesses in the tech sector taking their operations offshore. Some offshore disadvantages can include language and cultural barriers, potential reputational risks and legal and compliance complexities. However, the advantages are what makes going offshore worthwhile. Before taking your business offshore, consider the specific needs and goals of your business.
